Privacy Policy

The handling of personal information

OUGI Inc. (hereinafter referred to as “OUGI”, “we ”, “us” and “our”) has established the following privacy policy (hereinafter referred to as “this Policy”) regarding personal information of our customers (hereinafter referred to as “customer(s)”, “you” and “your”) collected through our website including the third-party plugins (hereinafter referred to as "this website"). We will handle personal information appropriately in accordance with this Policy.
The meanings of terms used in this Policy shall be in accordance with the Act on the Protection of Personal Information in Japan.

1.Definition of Personal Information

In this Policy, personal information refers to information that can identify an individual user/customer or information unique to an individual user/customer, such as name, address, phone number, and email address, which is provided by the user through this website.

2.Items of Personal Information Collected

We collect the following personal information about our customers.

• (1) Information for identity verification: Name, address, postal code, date of birth, phone number, mobile number, email address, passport number, etc.
• (2) Information for reservations: Reservation history (purchase amount), etc.
• (3) Information for payments: Information for financial institution accounts, information for payments and methods, etc.
• (4) Other information: Information regarding customer inquiries, communications, etc., and other information.

3.Secure Management of personal Information

We will strictly manage the personal information you provide through this website and take measures to prevent loss, damage, alteration, and leakage.
Furthermore, when you provide personal information, we will encrypt it using SSL (Secure Sockets Layer) or equivalent security technology to prevent leakage due to eavesdropping or impersonation, and strive to ensure its safety.
For information regarding the security management measures we take, please contact us through the email address in the section of "11. Contact Us".

4.Purpose of use of personal information

We will acquire and use your personal information within the scope of the following purposes of use (hereinafter referred to as "the Purposes of Use").

• (1) For the operation of our services used by users (including our services during the registration process) and for communication and information provision with users related thereto.
• (2) For the provision of other products and services of OUGI or our partners.
• (3) For billing for services, etc.
• (4) For fraud prevention measures necessary for the secure operation of our services.
• (5) For the improvement and development of our services.
• (6) For the proposal of various services, information provision, and advertising distribution.
• (7) For publication in various media such as booklets, websites, and applications edited, published, and operated by OUGI.
• (8) For various research, analysis, and marketing necessary for each of the above purposes of use.
• (9) For responding to inquiries and contacting customers.

5.Prohibition of disclosure or provision of personal information to third parties

OUGI will properly manage the personal information entrusted to us by our customers and will not disclose or provide personal information to third parties without the customer's consent, except in the following cases:

• (1) When disclosure is required by law.
• (2) When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the customer’s consent.
• (3) When it is particularly necessary to improve public health or promote the sound upbringing of children, and it is difficult to obtain the customer’s consent.
• (4) When it is necessary to cooperate with a national or local government agency or an entity entrusted by them in carrying out duties stipulated by law, and obtaining the customer’s consent would hinder the performance of those duties.
• (5) In other cases permitted by law.

6. Request for Disclosure

If you wish to request 1) notification of the purpose of use of your personal information, 2) disclosure, correction, addition, deletion, suspension of use on your personal information and/or records of provision to third parties, and 3) suspension of provision to third parties of your personal information (hereinafter referred to as "disclosure requests"), please contact through our email address in the the section of “11.Contact Us”.
However, we may not respond to disclosure requests if there is a risk of significantly hindering the proper conduct of our business. Furthermore, we will take necessary measures without delay in accordance with laws and regulations and our internal rules.
If we are unable to respond to a disclosure request, we will endeavor to explain the reason.

7. Joint use of personal information

We will jointly use personal information as follows:

• (1) Categories of personal information to be jointly used:
  • Information as described in "1.Definition of Personal Information"
• (2) Purpose of use of jointly used personal information:
  • In the section of "the Purposes of Use"
• (3) Scope of joint users:
  • Our group companies
• (4) Person responsible for joint use:
  • OUGI (1F Crescent Hills, 4-13-9 Minamiaoyama, Minato-ku, Tokyo, JAPAN; Director: Takaaki Ota)

8.Use of Cookies and other technologies

To make your browsing experience more convenient when you revisit this website, we may send data called “cookies” to identify your computer and record it on your hard drive. Please note that cookies do not identify individual users.
You can refuse to accept using “cookies” by adjusting your internet browser settings, but please be aware that this may prevent you from using this website properly.

9.Handling of personal information on linked third-party websites

We cannot be held responsible for the handling of personal information on websites of businesses or individuals other than our own that are linked from this website.

10.Law and Regulation Compliance and Our Internal Policy　Review

We will comply with applicable Japanese laws and other regulations regarding the personal information we hold, and will periodically review and improve the contents of this policy.

11.Contact Us

For inquiries, opinions, questions, or complaints regarding our handling of personal information, please contact us at the address below.

OUGI Inc.

1st Floor Crescent Hills, 4-13-9 Minamiaoyama, Minato-ku, Tokyo, JAPAN 〒107-0062

Email: info@ougi-japan.co.jp

The use of social media accounts

• 1.We utilize social media, including Facebook, as a communication and public relations tool on the internet.
• 2.We have established guidelines outlining the behavioral guidelines and attitudes necessary for all participation in social media.
  The personnel in charge of operation will adhere to the attitudes, behaviors, and basic manners set forth in the guidelines and carry them out as part of their work. Furthermore, they will understand that social media is a platform for communication based on personal connections, it is widely publicized to the world, and information once posted cannot be completely retracted. They will have communication with a responsible and moderate attitude.
• 3.While we take the utmost care in posting information on each social media account, it does not necessarily represent the official announcement or views of OUGI. Please understand this in advance. For official announcements, please refer to our official website and press releases.
• 4.The information posted is current as of the time of posting and may be subject to change.
• 5.The purpose of operation, response methods, and response times vary depending on our accounts. Please check the profile of each account for details on its operation.
• 6.We do not follow all users who follow our official accounts. Even if a user does not follow our account, we may follow them.
• 7.We expect our customers not to post content that falls under the following categories. We may delete or modify such user content as necessary.
  • ■ Content that violates or may violate laws, regulations, etc.
  • ■ Content that slanders or defames specific individuals or groups, etc.
  • ■ Other information that our office deems inappropriate, and links containing such content, etc.
• 8.We will do our best to respond to customer inquiries on social media. For detailed inquiries, please contact us via the address below.
  • Email: info@ougi-japan.co.jp